Call for Papers

The 6th 2018 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2018), provides such a platform for all researchers, enterprisers and students to exchange new ideas and application experiences face to face, to establish business or research relations and to find global partners for future collaboration. SERVE 2018 will be featuring invited speakers who will further explore this topic that is so significant for management. Concurrent sessions and a poster session will cover a wide range of topics and issues, including both contributed papers and special sessions developed on specific themes.


Topics of Interest


Knowledge Management

  • Knowledge Gathering                                                                          
  • Organizational management
  • IT project Management 
  • Logistics informatization
  • Information governance
  • Personal knowledge management
  • Data management
  • Data maintenance
  • Intelligent Methodologies for Knowledge Management 
  • E-health Management
  • Evaluation and Strategies
  • Computer based training
  • Information economics
  • Data warehousing and its application in SMEs
  • Networking


Service Management

  • Service strategy and service offerings
  • Spare parts management
  • Customer management 
  • IT service management
  • Supply chain management
  • Service design
  • Service economy
  • Services marketing 
  • Customer Relationship Management
  • Social Media Marketing
  • Open-Source Software
  • E-business Costs
  • Information security
  • Enterprise resource planning
  • Document management systems
  • Human resources management
  • Enterprise communication and collaboration: VoIP
  • Content management system
  • Web conferencing
  • Digital work flows 
  • B2B or B2C
  • Supply chain management
  • Online/offline marketing


Web Intelligent

  • XML and data management 
  • Web Services and Web Engineering 
  • Web Site Classification 
  • Learning User Profiles 
  • Web Information Filtering and Retrieval 
  • Web Site Navigation Support Systems 
  • Meta-Knowledge Discovery and Representation 
  • Privacy and Confidentiality 
  • Computational Intelligence on the Web 
  • User-Centric Systems
  • Distributed and Parallel Applications 
  • Authentication and Access Control 
  • Web Security and Privacy 
  • Web Programming
  • Portal strategies 
  • Accessibility issues and Technology 
  • Personalized Web Sites and Services 
  • Multimedia and User interfaces 
  • Usability and Ergonomics 
  • Metadata and Meta-modeling 
  • Web Geographical Information Systems
  • Ontology and the Semantic Web


Service Management

  • Achieving and Measuring "Excellence" in Services
  • Service Failures and Recovery Strategies
  • Internationalization of Services
  • Managing People in Service Organizations
  • Service Leadership
  • Cultural Dimensions of Services
  • Encouraging Public Private Partnerships in the Service Sector
  • Organizational Form and Services Development
  • Managing Services Demand and Capacity
  • Improving Service Productivity and Quality
  • New Services Development
  • Ethical Issues in Services
  • Global Services Strategies
  • Services Management in Developing Countries
  • Development of Knowledge-Intensive Business Services
  • Technology and Quality Control in Service Delivery
  • Innovations in Teaching and Learning in Project and Operations Management.


Tourism & Hospitality

  • Tourism Policy
  • Tourism Development and Finance
  • Entrepreneurship
  • Internal Tourism
  • Work and Leisure
  • E-Tourism
  • Strategic Management in Tourism, Leisure, Hospitality Industries
  • Local Government and Tourism Development
  • Human Resource Management in Tourism Sector
  • Training in Tourism, Leisure, Hospitality Industries


Paper Submission

Submissions must be original and should not have been published previously or be under consideration for publication while being evaluated for this Conference.

For paper format download the template in

For AUTHOR guidelines download in

Authors are invited to submit their papers for this conference via email to and Cc to along with the Cover Letter that may downoad from